EVENT Reservation Policy:
We have adopted the following reservation policy for all events that require a reservation and pre-payment. This applies to wine maker's dinners, picnics, Girls Afternoon Out, or any other non-tour event that involves an admission fee. This policy does not apply to tour fees.
We only accept reservations via telephone. On-line or email reservations are not accepted.
Reservations will not be accepted prior to the date indicated in our literature or on our website, typically this is 30 days prior to an event. Reservations will not be accepted after the cutoff date for an event, which is usually 1 week prior to an event that involves a caterer or guest chef.
Reservations are not valid until the payment is received. If paying by check, the reservation is not valid until we receive the check. If paying by credit card, the reservation is not valid if your credit card is denied.
Credit card will be charged immediately when reservations are made.
We will mail a confirmation and your credit card receipt once we have received payment for the reservation.
There will be NO refunds unless we can resell your seat. Be sure that you and your guests are able to attend BEFORE making a reservation. If you must make a cancellation, the earlier that you notify us of your cancellation, the more likely that we can resell the seat and issue a refund. Don't wait until the last minute.
If we can resell your seat, the refund will be limited to 90% of the amount paid. It would be far better for you to find someone else to attend the event in your place.
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Vineyard Tour Reservation Policy:
All tours to be booked by events coordinator ONLY.
All tours must be prepaid at the time of booking.
No refunds on cancellations. A coupon will be sent for the glass and $5 off on 3 or more bottles of wine.
Private tours are only scheduled through the events coordinator.
2:30 tours are for parties of less then 10 only.
Tours are limited to 22 people.
Children count toward the 22 limit, though they are not charged. Children must be noted on the reservation form to hold their seat.
When tours are canceled because of bad weather, the participant is given the option of a full refund or an alternative cellar tour. Refunds are only given if Fenn Valley cancels the tour due to inclement weather. NO EXCEPTIONS. Refunds are via the same vehicle as the payment (C/C or cash).
Doug cannot be scheduled for tours during the weekdays during the 2 month winemaking season, which is typically Sept 15 through Nov 15. These dates will change by the year.
When mid-week tours are given, no more than (1) tour is to be scheduled per week.
The $5 coupons can be redeemed with the purchase of 3+ bottles of wine per coupon only. No juice or gift item.
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